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Terms Of Use

The access or use of this Website constitutes Acceptance of the following conditions of use: All images and material displayed on this website are the Copyright of Susie‘s Soaps. None of the material from this website may be downloaded, copied, sold, reproduced, published, uploaded, posted, transmitted, distributed and/or otherwise dealt with or without the prior written authority of Susie‘s Soaps. This does however exclude the downloading any material on a single computer for personal , home use only, non commercial, provided that the copyright and other property notices remain intact. Susie’s Soaps hereby disclaims all liability in connection with any loss and/or damage howsoever arising as a consequence of either any use of, or the inability to use, the material on this site. Susie’s Soaps reserves the right to alter or change any product or price without any prior notice.

ADDRESSES – `It is imperative that you put the correct Name, Address, Phone Number, Email address on your order for shipping.  If it is incorrect and your parcel goes missing, or worse, undelivered, we WILL NOT replace or REFUND. these are the Courier instructions and even if one letter is incorrect and even if you have placed orders with us before, with the wrong address, and it arrived, we cannot be held responsible. COURIERS, also HAVE TO HAVE THE CORRECT EMAIL AND PHONE NUMBER, so that if they have trouble finding you they can call you, otherwise they just send the package to abandonment, NEVER to be seen again. Also on my part, I may need to get in touch with you about something to do with your order, if I cannot get hold of you, because your email and/or phone numbers are incorrect, this will greatly delay your order, so please make sure that any personal details are correct. Do not worry I do not have time to bombard customers with sales email or sales calls. If there is a problem with your order I will try my hardest to get in touch with you, but if I cannot, I will simply refund your order total.

RETURNS, EXCHANGES AND CANCELLATIONS  We do not refund or exchange goods if you simply decide that you do not want the products OR they were not what you expected. Our products are not perfect as they are all handmade and hand piped, this is a big part of the appeal of our products, that each one is unique and not just poured into a mould to each one is generic, like most soaps are. Our products are specially made for use on the body, however some people buy to use for home decor, If your goods are for home decor, the Goods must be stored in a warm, dry room, they will spoil if they are kept in a damp room, any damp will damage products, especially any sort of bath bomb, whether from us or any other company.

In compliance with EU Distance Selling Directive retail customers may cancel or exchange their order contract by returning the order to Susie’s Soaps within 7 days from the receipt date of the goods (all orders are sent Royal Mail Recorded, so that delivery date can be checked online). They must be in their original condition and fit for resale. We will then refund the full value of the goods, less the original delivery charges, as soon as possible and no longer than 30 days from date the order was posted back to us. All returns must be sent back Royal Mail Recorded Delivery or any delivery that requires a signature upon delivery, this is to protect you as the sender, so that YOU can prove that I received the stock. I cannot be responsible for packages sent and lost in the system and I will not refund or replace if I do not receive the stock back.

All return postage is the responsibility of the purchaser and Susie’s Soaps do not accept responsibility for items lost or damaged in transit to us. Please make sure that any damages are reported to us within 48 hours of delivery date. Exchanges, simply return your purchases to Susie’s Soaps within 7 days of receipt and we will dispatch replacement goods. Susie’s Soaps reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition.

These Terms and Conditions do not affect your statutory rights.

LOST OR DAMAGED GOODS  Please inspect your order immediately and contact Susie’s Soaps within 48 hours if the goods you receive are damaged or incorrect so that we can address the problem and notify our carrier if necessary (they only allow 48 hours for us to report). In the case of non delivery in the UK please wait for 14 days from the date of your order in case your order has been delayed. For European and worldwide orders you can notify us after 14 days but nothing can be done until 30 days after shipping date, you must notify us again after the 30 days and keep any receipts etc. from your purchase as we can only claim with your proof.

IMPORTING GOODS INTO YOUR COUNTRY FROM OVERSEAS  Although, very rare on handmade soap, some countries may wish to charge you, The Importer, Import Duty and/or TAX on any goods that you import into your country. If you have to pay duty, it is at the responsibility of the importer, you, not the seller, me. In the UK we have to pay import duty and TAX on every single order that comes in from overseas. Which is the norm in our country. To see what the norm is in your country, please check with Customs before placing your order.

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